FAQs

We usually dispatch the same day (excluding weekends and public holidays) however please contact our customer service team here and if it has not left the warehouse we can absolutely change your order.

We offer free standard shipping on orders over $100 within Australia and New Zealand. Please read all of our shipping details here.

As part of our commitment to sustainability, our satchels are made from a degradable plastic and designed to be recycled. It is also designed to be re-used should you need a return satchel.

Yes, we offer international shipping at a minimum flat rate of AUD $25. Orders surpassing this amount will receive a freight quote. Delivery times are approximately 10-15 days after despatch.

For further information, feel free to get into contact with us here.

You can find all the details on how to return your items here.

You can find all the details about our refund policy and procedures here.

Join our newsletter to be the first to know when we run exclusive offers and enjoy a welcome discount off your first purchase with us too.

Many of our sales do require a code. We send codes to our subscribers upon a promotion via email. Simply subscribe to our newsletter to recieve our promotional codes.

Sign up for a Wholesale Account click here. Sign up for a Designer/Trade Account click here.

Please contact our sales team here and they will help sort the issue.

Absolutely, we love visitors! Please click here to book an appointment.

We accept all Credit Cards, EFTPOS, Poli, Afterpay, Klarna, Openpay, Zippay and Paypal.

We usually dispatch the same day (excluding weekends and public holidays) however please contact our customer service team, and if it has not left the warehouse we can absolutely change your order.

No need to worry, we offer pre-order on most out of stock items listed with an estimated delivery date. We will allocate the stock to you, once your order has been placed and payment is made. We require payment for pre-order items at time of purchase.