Return Policy
Thanks for shopping at Eadie Lifestyle.
If you are not entirely satisfied with your purchase, we’re here to make things as easy as possible! Just select which option best suits you below. You can choose to return your Eadie purchase for an Instant Refund with our returns partner Refundid, or you can go directly through our standard refund/exchanges option.
SALE ITEMS AND ITEMS PURCHASED AT A DISCOUNTED PRICE CANNOT BE EXCHANGED OR REFUNDED.
ONLY FULL PRICED ITEMS OR FAULTY ITEMS CAN BE EXCHANGED/REFUNDED.
Returns
You have 30 calendar days to return an item from the date you received it (including pre-orders). To be eligible for a return, items must be unused and in the same condition they were received, including in the original packaging and/or tags still attached.
Your item needs to have the receipt or proof of purchase.
We offer Standard Refunds, Exchanges and Instant Refunds via Refundid.
What is Refundid?
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
How to request a refund via Refundid
Enter details below to get started
If you are exchanging your order and are based in Australia, we will cover the return freight costs for the initial exchange. For any subsequent exchanges, the freight cost is covered by the customer.
To start your return, please email sales@eadielifestyle.com.au.
Once the return is confirmed, please mail your items back to:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item must be returned with tags in as new condition.
If you have any questions on how to return your item to us, contact us.
If you are refunding your item, you will be responsible for the freight costs.
To start your return, please email sales@eadielifestyle.com.au.
Once the return is confirmed, please mail your items back to:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item must be returned with tags in as new condition.
If your return is approved, we will initiate an exchange or refund directly via bank transfer to your nominated bank account (BSB and Account Number required.)
If you have any questions on how to return your item to us, contact us.
Standard Refunds/Exchanges
Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item must be returned with tags in as new condition.
If your return is approved, we will initiate a refund via the same payment method used.
Credit Notes
Please note credit notes are valid for strictly 30 days. If stock is not returned to us within 30 days of receipt, the credit note will expire and the items will not be accepted for return.
Australian Customers
If you are exchanging your order and are based in Australia, we will cover the return freight costs for the initial exchange. For any subsequent exchanges, the freight cost is covered by the customer. If you are refunding your item, you will be responsible for the freight costs.
International Customers
If you are exchanging or refunding your order and are based outside Australia, you will be responsible for the freight costs.
How To Return Your Item
Please email customercare@eadielifestyle.com.au to request a return.
To return an item to us, please mail it to:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
Contact Us
If you have any questions on how to return your item to us, contact us or message us via our online chat.